Shipping & RETURNS

Shipping and Returns Policy for 'Zip It™' Lip Balms Sold on Amazon

Shipping Policy:

  1. Fulfillment by Amazon: All 'Zip It' Lip Balm orders are processed and shipped via Amazon's fulfillment service. This ensures a reliable, efficient, and fast delivery experience for our customers.

  2. Shipping Options: Customers can choose from various shipping options offered by Amazon, including standard, expedited, and two-day shipping. Shipping costs and delivery times vary based on the selected option and the delivery location.

  3. Tracking Your Order: Once your order is shipped, you will receive a confirmation email from Amazon with a tracking number. You can use this number to monitor the status of your delivery on the Amazon website.

  4. International Shipping: Availability of international shipping varies based on Amazon's policies and the specific destination country. Please check the product page on Amazon for international shipping options and eligibility.

Returns Policy:

  1. Return Window: In line with Amazon's return policy, 'Zip It' Lip Balms can be returned within 30 days of receipt of shipment. Some restrictions may apply for different categories of products.

  2. Condition of Returned Items: Products must be returned in new and unopened condition. Opened or used products, due to their nature, are generally not eligible for returns unless there is a defect or they were damaged during shipping.

  3. How to Initiate a Return: To initiate a return, visit your Amazon Orders page, find your 'Zip It' Lip Balm order, and follow the instructions for returns. Amazon will guide you through the process and provide a return shipping label.

  4. Refunds: Once the return is received and inspected, a refund will be processed to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

  5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact Amazon customer service immediately to report the issue and arrange for a replacement or refund.

Customer Satisfaction:

At 'Zip It', customer enjoyment is our priority. If you have any concerns or questions about your order, shipping, or returns, please contact Amazon customer service for assistance. We appreciate your business and are committed to ensuring a pleasant shopping experience. If you have any follow up questions, reach out at hello@zipitproducts.com.